Where Fresh City Plate Operate
As mentioned above Fresh City operates mostly in the Greater Toronto Area (GTA) that includes Mississauga, Peel, York, Durham and Halton. They are available in most of the suburbs in the GTA. They also offer free shipping for orders above $30.
Fresh City Help & Support
Their website has a support menu that leads you to their contact page. This is very efficient for hands on consumer help and support Fresh city help and support can be reached via e-mail at member@freshcityfarms.com or via call to 647-560-3939. They will help you with any queries or issues you have. They also have a well detailed Frequently Asked Question Section to answer commonly raised queries.
Fresh City Cancellation and Refund Policy
In case you wish to cancel your membership, you can log in to the My Account section, navigate to the left hand menu and click on Cancelling Account under delivery and contact info. Fresh city will then get in contact with you via email to confirm and verify your cancellation and refund. It is advisable to call, text or email them before the close of order deadline for them to cancel future deliveries.
Fresh City FAQ
Before we end this Fresh City review, allow us to answer some questions you might have.
Q: Do we need to pay tax?
A: This meal kit provider follows HST regulations and as a result most fresh produce, salads and prepared meals are not taxed. However, beverages, chips and other snacks may be taxed. By checking their Current Order in the My Account section. Users can check how much tax has been put on their order
Q: Can I pick my preferred delivery day?
A: Unfortunately not, this is because your delivery days are determined by your location and that of your Pick up Hub. They however deliver between 1 and 6 days in each neighborhood
Q: What should i do with ice bags and jars?
A: Fresh City advises customer to return their icepacks with their bags. On return they are cleaned and reused. For those who can’t return them, they should empty the non-toxic gel with warm water down the drain and go on to recycle the plastic. Icepacks can also be refrozen and reused.
Q: How do i get refund for the bag?
A: .Fresh City charges a $6.50 fee on bags that haven’t been returned within 100 days of delivery. If the bag is returned within one year of delivery however, the customer is refunded
Final Verdict
Fresh City farms have exceeded expectations by being able to operate a hypothetical market garden in an urban context. This urban agricultural movement has taken Toronto by storm. Their meal kit services are quite high standard and convenient. Fresh city has come in to fill a much needed industry in providing a meal kit services for the locals, by their local produce. Fresh City endeavours to provide its clients with the best in local tastes and recipes, directly to their location at quite the affordable price